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Following rates
apply to services that are performed
at a location other than our premises
during our Standard Business Hours
of 8:00am to 6:00pm Mon-Fri or
After
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| Hours
at our discretion |
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| Standard Call-Out
Fee |
$90 Ex GST.
Includes up to 1 Hour.
Services
will be provided at our first
available opportunity. |
| Priority Call-Out
Fee |
$210 Ex GST.
Includes up to 3 Hours.
Applies where you require
a priority (e.g. <2Hr) response. |
| Hourly Rate |
$129 Ex GST
per hour billed every 15 minutes
or part thereof. |
| Travel Charges |
Subsequent
km will be charged at $.50 Ex
GST per km.
At time of booking we will
advice travel Charges. |
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After
Hours Service Fee On-Site. |
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| Our
rates apply to services at customer's
request and are performed
at a location other than our
premises outside of our Standard
Business Hours. |
| Standard Call-Out
Fee |
$140 Ex GST.
Includes up to 1 Hour.
Services
will be provided at our first
available opportunity. |
| Priority Call-Out
Fee |
$320 Ex GST.
Includes up to 3 Hours.
This service at the request
of on a priority call (e.g.
<2Hr) response. |
| Hourly Rate |
$140
Ex GST billed per 30 minutes
or part thereof.
25km included for each billable
hour of call-out. |
| Travel Charges |
Subsequent
km will be charged at $1 Ex
GST per km.
We will
advise you at time of booking
if Travel Charges may apply. |
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In-House
Services - Business Hours |
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These
rates apply to services that
are performed at our premises
or remotely from our premises
during our Standard Business
Hours of 8:00am to 6:00pm
Mon-Fri or After Hours at
our discretion. |
| Standard Service
Fee |
$0 Ex GST.
Services will be provided
at our first available opportunity. |
| Priority Service
Fee |
$125 Ex GST.
Includes up to 1 Hour.
Applies
where customer requires a priority
(e.g. <4Hr) response. |
| Hourly Rate |
$75
Ex GST per hour billed per 15
minutes or part thereof. |
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In-House
Services - After Hours |
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The
rates below applies to services
that are performed at our
premises or remotely from
our premises outside of our
Standard Business Hours. |
| Standard Service
Fee |
$100.00 Ex
GST. Includes up to 1 Hour.
(Service will performed
at our first available opportunity.). |
| Priority Service
Fee |
$150.00
Ex GST. Includes up to 1 Hour.
(Applies where customer
requires <2Hr Response.) |
| Hourly Rate |
$100.00
Ex GST per hour billed per 30
minutes or part thereof. |
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Telephone
or Remote Support - Business
Hours |
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| The
rates apply to Telephone or
Remote Support during our Standard
Business Hours of 9:00am to
5:00pm Mon-Fri from customers
with a current Support agreement. |
| In-House
Services - Business Hours’
apply to all customers without
a current Support agreement. |
| Hourly Rate |
$65
Ex GST per hour billed per 15
minutes or part thereof. |
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Telephone
or Remote Support - After
Hours |
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| Telephone
or Remote Support requests received
outside of our Standard Business
Hours |
| The
rates for ‘In-House Services
- After Hours’ apply to
all customers without a current
Support agreement. |
| Hourly Rate |
$95
Ex GST per hour billed per 30
minutes or part thereof. |
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